How To Create A HelpDesk Ticket
This article will show you how to create a help desk ticket.
On the Home Page in lotus notes, click on the link I.T.
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- Click on Service Desk, then on the extended tab..
- click on "Send Email to Service Desk" ( see screen capture below)
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At this point your regular email screen will appear as shown below.
- Fill in your recipients - Cc and /or Bcc
- Fill in your Subject.
- Clearly state your issue as concise and accurate as possible.
- Hit Send to complete your helpdesk ticket submission.
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