IT User Knowledge BaseMicrosoft Office Training ResourcesFrequently Asked QuestionsFrequently Asked QuestionsQ: I’m using the Mac Outlook 2016 client, but the Shared Mail boxes that I’ve been told I have access to do not show up. How can I add them?

Q: I’m using the Mac Outlook 2016 client, but the Shared Mail boxes that I’ve been told I have access to do not show up. How can I add them?

A: Click the Outlook tab and select Preferences. Select Accounts, your account will be listed, then select the + sign at the bottom to add another account. Type the email address, authentication method will be user name and password, type your email and password. The new email address will be listed.